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Effective date: 21.07.2023 .

The terms of use define the rules that enable users of our website (hereinafter: “User” or “Customer”) to use our website and purchase products from our offer.

We reserve the right to change the Terms of Use, in accordance with new elements of the offer and/or legal regulations, which is why the User should check the information related to the Terms of Use especially before each purchase.

These Terms of Use together with our Privacy Policy constitute the Agreement that applies to You.

By accessing or using our site, you are legally bound by this Agreement.

If you find anything in this text that you do not agree with, please stop using the site.



All material on this site is copyrighted and any unauthorized use may constitute a violation of our copyright. Except as otherwise indicated elsewhere on this site, you may view, copy, print or download all content solely for your personal, non-commercial use and for informational purposes, provided that all copyright notices or other proprietary information contained in the original keep all copies of the document. You may not modify the content of this site in any way, nor reproduce or publicly display, perform, distribute or otherwise use it for public or commercial purposes.

The information on this site is for general informational purposes and cannot be used as a substitute for professional advice.

The site, as well as its entire content, is the property of DVC d.o.o., PJ. DVC SPORT Banjaluka, Jovana Dučića Street 25, 78000 Banjaluka, Republika Srpska (hereinafter: DVC d.o.o., PJ. DVC SPORT). Use of content that does not comply with the Terms of Use, without the written consent of the site owner, is strictly prohibited.

It is forbidden to publish content on the website that is defamatory, violates the rights of other natural or legal persons, content that is offensive, false, threatening, vulgar, pornographic, or that in any way incites the commission of a misdemeanor or criminal offense, content that is illegal action or that calls for civil irresponsibility. DVC SPORT reserves the right to remove such content from the site, without prior notification to the User.

Any misrepresentation and publication of false and inaccurate information regarding the site, persons associated with it, and third parties is prohibited.

It is forbidden to use the site for propaganda purposes.

Any use of the site for the purpose of selling products or recommending the services of the User or third parties is prohibited.

The installation or transmission of viruses and all computer codes, files and programs that can in any way damage or take control of the site or supporting equipment is prohibited.



For all content you submit (in the form of comments, ratings, etc.) you agree that DVC d.o.o., PJ. DVC SPORT has the right (but not the obligation) to evaluate the content before placing it on the site.

DVC d.o.o, PJ. DVC SPORT is authorized to:

  • monitors submitted content,
  • allow or refuse to post submitted content,
  • monitors, filters and deletes submitted contents (if they are harmful or inappropriate),
  • make the submitted content available to third parties for the purpose of maintaining the site, protecting DVC d.o.o., PJ. DVC SPORT or actions in accordance with legal norms.

If you decide to post any information on our site, you do so solely at your own risk. DVC d.o.o, PJ. DVC SPORT will not be responsible for any damage or abuse caused by third parties.



The site may contain links to third-party sites. They are set up as a convenience for the User and DVC d.o.o., PJ. DVC SPORT does not control, nor is it responsible for the content displayed on third-party websites, nor for their privacy policy. DVC d.o.o, PJ. DVC SPORT will not be responsible if:

  • such sites have imprecise, inaccurate or inappropriate content,
  • such sites are not safe, contain viruses or other harmful materials,
  • such sites violate anyone’s intellectual property rights, etc.



No use of our name, logo or business name is permitted except in accordance with these Terms of Use and the Privacy Policy.



By accepting these Terms of Use, you agree that DVC d.o.o., PJ. DVC SPORT may, if it determines that it is necessary, suspend your access and use of this site, without prior warning. DVC d.o.o, PJ. DVC SPORT will not be liable to you, or to any third party, due to the suspension of your access to this site.



Registration is not required to complete the purchase.

The user bears all responsibility for the accuracy and completeness of the data entered during registration on the site.

The Registered User gains access to certain personalized content, such as order data or purchase status.

By registering, the user confirms:

  • that he has fully read the Terms of Use and that he agrees with all their provisions,
  • that he has fully read the Privacy Policy and that he understands all provisions,
  • that he has fully read the Terms of Payment and that he has understood all the provisions,
  • that he has fully read the Policy on the use of cookies and that he understands all the provisions,
  • that he provided completely accurate and true information during registration,
  • that DVC d.o.o., PJ. DVC SPORT may, in compliance with the provisions of the Law on the Protection of Personal Data of Bosnia and Herzegovina, transfer the following information about the User to the courier service: name and surname, address for delivery of the order and telephone number, all exclusively for the purpose of orderly delivery of the shipment.

Registered Users are obliged to keep the access password they need to use our web shop, and not to disclose it to third parties. If they violate this obligation, the Users do so at their own risk and bear full responsibility towards the injured party for any damage caused by the use of their account by third parties.



If he wants to speed up the purchase, the Customer is not obliged to register on the site in order to make the purchase. In that case, the Customer will not be able to use some of the site’s functions that are available to registered Users (eg wish list, etc.).

As a registered User, after entering his username and password, the Customer, among other things, has insight into his previous purchases, as well as the possibility of going to the payment selection page without re-entering his personal data.

Ordering products through the site is possible by clicking on the “ADD TO CART” button, and all purchases made through the cart are final and irrevocable.

In the event that, after placing the order, it is determined that the wrong price of the product has been marked on the website by mistake, DVC d.o.o., PJ. DVC SPORT will endeavor to inform the Customer as soon as possible about the observed error and the exact amount of the price. In that case, the Customer has the right to pay for the ordered product according to the corrected retail price or to cancel the order.



After the order is concluded, a confirmation that the order has been received by DVC d.o.o., PJ will be sent to the e-mail address left by the Customer as a contact. DVC SPORT. If the Customer does not receive such a confirmation, it is necessary to check the correctness of the e-mail address he left as a contact.

DVC d.o.o, PJ. DVC SPORT reserves the right, in the event that there is a known contradiction or ambiguity in the Customer’s registered data or in the order, before further processing it, to check the data provided by the Customer when creating the order and to contact the Customer via e-mail or telephone, in order to correct them and the most efficient realization of the delivery of the ordered products.

DVC d.o.o, PJ. DVC SPORT also reserves the right to, if it is unable to deliver all the ordered products, to deliver only the available ones from the selected products. The Customer will be notified, by e-mail or telephone, with an indication of the delivery of the remaining products.

DVC d.o.o, PJ. DVC SPORT reserves the right to cancel the order due to technical and other reasons, of which the Customer will be informed in a timely manner.

Upon receipt of the order and validation of the Customer or order data, DVC d.o.o., PJ. DVC SPORT starts processing the order, which ends with confirmation by DVC d.o.o., PJ. DVC SPORT that it is able to fulfill the order, after which it forwards to the Customer information about the realized funds from the Customer’s payment card (if the card payment option is selected).

About any change in the order status of DVC d.o.o., PJ. DVC SPORT will notify the Customer.



The product that the Customer puts in the shopping cart during the purchase process is not reserved even after the order has been placed. The product is reserved only after confirmation of the order by DVC d.o.o., PJ. DVC SPORT, via e-mail.

DVC d.o.o, PJ. DVC SPORT reserves the right to, even after sending the confirmation to the Customer, cancel a part or the entire order if it is unable to provide the ordered product, and it will inform the Customer of such cancellation via e-mail.



Product prices are expressed in convertible marks (KM) and include VAT. Products are subject to price change until the order is confirmed. DVC d.o.o, PJ. DVC SPORT guarantees the price on the day of purchase, regardless of any price change before delivery.

DVC d.o.o, PJ. DVC SPORT reserves the right to change the prices of individual items from the offer on a daily basis, in order to provide convenience to the Customer during the duration of the promotional period, about which the Customer will be clearly and promptly informed.

The price of the product from the offer does not include the price of the delivery of the goods, which is borne by the Buyer, in the amount of 7.70 KM if the delivery is made via the EuroExpress courier service.



Payment for the product is made in accordance with the provisions defined in the Payment Terms document, which is also available on our website.



The product is delivered in one of three ways:

  • by taking over in DVC d.o.o., PJ. DVC SPORT,
  • via Euro Express courier service.

The Customer, when concluding the purchase, chooses the desired method of delivery of the product. Product delivery prices will be clearly stated at the conclusion of each purchase.

If the Customer chooses to pick up the products at DVC d.o.o., PJ. DVC SPORT, he will be offered all the addresses where the selected products are available, and the Customer will be able to choose the address where he wants to pick them up. With this delivery method, the Customer does not pay any delivery costs.

If the Customer decides to have the selected products delivered to him by a courier service with which DVC d.o.o., PJ. DVC SPORT has concluded a contract on the territory of Bosnia and Herzegovina and Serbia, the customer will be able to choose which of the offered courier services will deliver the products.

DVC d.o.o, PJ. DVC SPORT initiates courier services after the Customer confirms the order.

  • The product will be delivered within the following deadlines from the moment the order is confirmed:
  • via the EuroExpress courier service, the deadline for product delivery is 3 working days (delivery is not carried out on Saturdays, Sundays and public holidays),
  • Delivery is made on all working days and Saturdays, except Sundays and national holidays.

If the Customer decides to deliver the product via the EuroExpress courier service DVC d.o.o., PJ. DVC SPORT will provide free delivery for a minimum order amount of 100.00 KM.



The customer has the right to submit a complaint in accordance with the provisions of the Law on Consumer Protection.

DVC d.o.o, PJ. DVC SPORT guarantees that the process of packing and preparing ordered products for delivery is strictly controlled by the employees of DVC d.o.o., PJ. DVC SPORT, and that the possibility of physical damage caused by inadequate product handling is minimized. The carrier and DVC d.o.o., PJ are responsible for any damage to the product during transport. DVC SPORT is not responsible for inadequate handling of the products after they have been handed over to the courier service for delivery to the Customer. Please, when taking over the delivered products, unpack them in front of the delivery person and check whether there is any physical damage. If you notice physical damage to the package itself, please inform the delivery person immediately, and if in addition to physical damage to the package, there is also physical damage to the product, please inform the delivery person. DVC d.o.o, PJ. DVC SPORT is not responsible for the previously described damage.

The customer has the right to file a complaint, that is, to DVC d.o.o., PJ. DVC SPORT sends a notification about physical (material) defects in the goods, within 8 days from the day of receipt of the goods, otherwise it is considered to have received the goods in correct condition.

The customer has no right to complain about the product if he has opened and/or used it.

The Customer can send his complaint request to the e-mail address A mandatory part of the content of the complaint request is the transaction number (the shipment number that you received by e-mail when confirming the purchase) and the number of the fiscal account on which the transaction was carried out.

DVC d.o.o, PJ. DVC SPORT will respond to the submitted request in accordance with the legally defined deadlines.



The terms of use and all their components are subject to the laws of Bosnia and Herzegovina and the Republic of Srpska. In case of any dispute between DVC d.o.o., PJ. DVC SPORT and the Customer/User are subject to the competent court in Banja Luka.



Not all services may be available to all persons or in all geographic locations. DVC d.o.o, PJ. DVC SPORT reserves the right to limit the availability of this site or the provision of any services to any person or in any geographic area.



DVC d.o.o, PJ. DVC SPORT may change or supplement these Terms of Use at any time, without prior notice. Such changes are binding for Customers/Users, so it is recommended that you periodically visit this page and inform yourself about it. By continuing to use any of the site’s services, you agree to accept all changes and amendments to these Terms of Use.



DVC d.o.o, PJ. DVC SPORT reserves the right to modify or terminate this site at any time, temporarily or permanently, in whole or in part, without prior notice, or to limit the site’s availability to certain persons or geographic areas.



DVC d.o.o, PJ. DVC SPORT strives to keep the data published on this site accurate and up-to-date, but does not provide any guarantees or assurances that such data really are, nor does it bear any responsibility for the consequences, direct or indirect, arising from the User/Customer’s assumption that the data is correct and updated.

In case you notice any irregularity, please inform us about it at the e-mail address, in order to avoid possible inconveniences.



We shall not be liable to you for any breach of the Terms of Use caused by events or circumstances beyond our reasonable control.



In the event that any provision of this Agreement is determined to be invalid by a competent court, this will not affect the validity of the remaining provisions of this Agreement, which will continue to apply in their entirety.