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Effective date: 21.07.2023 .

This Privacy Policy is issued by DVC d.o.o., PJ. DVC SPORT Banja Luka, Street Jovana Dučića 25, 78000 Banja Luka (hereinafter: DVC d.o.o., PJ. DVC SPORT).

This Privacy Policy is an integral part of the Terms of Use of our website.

By accessing or using our website, you confirm that you have read, understood and agree to all the terms of the Privacy Policy and how to use our website.

If you do not agree with this Privacy Policy, we advise you not to leave or deposit any personal data on our website and to use the website for possible informational purposes.

 

PERSONAL DATA PROCESSING

We take the protection of your privacy very seriously, and it is extremely important for us to inform you about the method of collecting and processing your personal data, as well as its purpose and protection.

We undertake to process and protect all your data in accordance with the provisions of the Law on the Protection of Personal Data (“Official Gazette of Bosnia and Herzegovina”, number 49/06, 76/11 and 89/11), and all positive regulations in this area in Bosnia and Herzegovina Herzegovina.

To use the services of our website, you can be a registered or unregistered user.

In order to make a purchase on our web shop, it is necessary to provide us with certain personal data, without which it is not possible to complete the purchase. Your personal data will not be used for marketing or any other purposes, unless you have expressly consented to the aforementioned.

 

PURPOSE OF PERSONAL DATA PROCESSING

The purpose of processing your personal data is to make a purchase on our web shop, as well as deliver the shipment to the address you indicated, resolve complaints, contact you if there is a need for some additional information about the shipment, and the like.

 

TYPES OF PERSONAL DATA WE COLLECT AND PROCESS

The personal data we collect during your purchase on our web shop is as follows:

  • Name and surname,
  • email address,
  • contact phone,
  • shipping address,
  • IP address from which you access our web shop.

Name and surname, contact phone number and delivery address are necessary information for us in order to be able to deliver your order. The e-mail address is used for sending confirmation messages after the purchase is completed, as well as for any communication if the need arises. We do not share your email address with our business partners. We record the IP address for security reasons.

There is a possibility that we will periodically send you our newsletter to your e-mail address, in order to inform you about possible actions, novelties or special offers. You can unsubscribe from our newsletter list at any time by clicking on the link in every message we send you.

The contents that you publish through our website in the form of suggestions, comments, ratings and the like will not be considered confidential and will not be subject to protection. You guarantee the accuracy of all content that you publish on our website, and if such content is false, inappropriate or harmful, you accept to be responsible for any consequences that could arise from the publication of the aforementioned content.

 

STORAGE PERIOD OF PERSONAL DATA

We will keep your personal data for 5 (five) years, counting from the day of the last use of our website.

 

EXCHANGE OF PERSONAL DATA

DVC d.o.o, PJ. DVC SPORT may share your personal data with the following groups of recipients:

  • data processors who, on behalf of DVC d.o.o., PJ. DVC SPORT, as a data recipient, processes personal data based on a written contract and written instructions, and which uncompromisingly undertakes all necessary measures to protect your personal data,
  • courier services that on behalf of DVC d.o.o., PJ. DVC SPORT deliver your orders in accordance with the written contract between the specific courier service and DVC d.o.o., PJ. DVC SPORT.

In the above cases, DVC d.o.o., PJ. DVC SPORT will retain control over personal data and responsibility for the use of personal data, and other recipients will be bound by appropriate contracts to act in accordance with the provisions of the Personal Data Protection Act.

By accepting this Privacy Policy, you give your consent that we can give your address and phone number to the courier service, for easier communication regarding the delivery of the ordered products.

 

PROCESSING OF PERSONAL DATA OF MINORS

Minors are not allowed to access or use the web shop, and for this reason, personal data of minors is not processed.

 

ADMINISTRATIVE EMAIL

For the purposes of registration and/or realization of the purchase, DVC d.o.o., PJ. DVC SPORT sends an administrative e-mail. It refers to user activity on our site and includes messages related to specific user accounts, requests or questions that are necessary for the functioning of the site, and receiving said messages cannot be excluded.

 

PROCESSING OF PERSONAL DATA WITHIN MARKETING ACTIVITIES

We process your personal data for marketing purposes only if you have given us your express consent. For this purpose, we can send you a newsletter to the e-mail address you indicated for receiving such messages. You can revoke your consent to receive marketing messages at any time by sending an email to the address: info@dvcsport.com. In order to make sure that there is a basis for deleting your data, it is possible that we will ask you to send us such a request from the email address through which you originally registered on our site.

 

ACCESS TO PERSONAL DATA

You can access your personal identification data on our site using a password and your username. We recommend that you do not disclose your password to anyone. Your personally identifiable information is stored on a server that can only be accessed by responsible persons and service providers.

 

INFORMATION RELATED TO YOUR RIGHTS

In accordance with the Personal Data Protection Act, you have the following rights:

  • the right to information about your personal data that we have collected/processed,
  • the right to access your personal data,
  • the right to correct, delete or limit the processing of your personal data,
  • the right to object to data processing,
  • other rights prescribed by the Personal Data Protection Act.

If you have any questions or complaints regarding the use/processing of your personal data, please contact us at info@dvcsport.com.

 

LINKED INTERNET SITES

Please note that other Internet sites that you may reach using a link you found on our site may have privacy protection provisions that differ from the provisions set forth in this Privacy Policy.

 

USE OF COOKIES

When you view pages on our website, and you have not registered for one of our online services, you do so anonymously. On this occasion, we do not collect your personal data such as: first and last name, address, telephone number or e-mail address. However, our software uses the so-called cookies to collect information about how to use our website. You can read more about how we use cookies in our Cookie Policy.

 

PRIVACY POLICY CHANGES

Any changes to this Privacy Policy will be posted on our website, so that you are fully informed about the privacy protections we offer.

Continued use of this website after such changes take effect implies that you acknowledge and accept all terms of the amended Privacy Policy.

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